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How do I purchase one of your handmade pipes?
 

Our pipes may be purchased on our web site.  Please click “Pipes For Sale”, and check out our current inventory.  We try to offer a large selection of pipes, from one-of-kind freehands to Jumbo’s and Churchwardens.

 
If I see a pipe that I like on the “Pipes For Sale” page, should I order it right away?
 

Yes!!!  Most of the pipes sell within a few hours (sometimes even minutes!) of being uploaded onto our website.   Please call the store at (717) 264-1711 and talk to Dan or J.M. about the pipe you’d like to purchase.  We try to update our “Pipes For Sale” page weekly.

 
Will Boswell make me a pipe like one in the “Pipe Gallery”?
 

If for some reason you don’t see the pipe of your dreams on our “Pipes For Sale” page, we may have a pipe that suits your needs in our store.  

We apologize for the inconvenience, but at this time we are unable to take any special orders.  If you have any questions, please call us at (717)264-1711.  Thank You!

 

 
How long will it take for my favorite pipe or tobacco to arrive?
 
We ship orders out promptly upon ordering.  Please call us before 1pm EST, otherwise, your order will go out the next business day. To place an order, we accept Visa, American Express, Discover, PayPal, checks and money orders, and direct bank debits. Please contact us at 717-264- 1711.   Dan, Julie, or JM will take your order.
 
 
How do you ship?
 
We ship using UPS or USPS Priority Mail. More detailed shipping information can be located on our shipping page.
 
 
I love my new green Boswell freehand.  It smokes great, but some of the color rubs off onto my hand.  Is this normal?
 
This is actually pretty normal behavior for a lot of blue, green and red colors.  The stain pigments will bleed a bit during the first few smokes as the pipe is heated.  It isn't something to worry about, and over time the color will settle into a beautiful shade.
 
 
What kind of briar is used to create a Boswell pipe?
 
Boswell pipes are made from the finest Mediterranean briar wood.  JM has been a reputable dealer and importer of briar wood for over 30 years.
 
 
The stem broke on my favorite pipe.  Can you fix it?
 
Yes.  We have been performing pipe repairs for both individuals and other tobacco stores for over 30 years.  You can trust that we will repair and help maintain your pipe, regardless of the year, make, or model!  (See “PIPE REPAIR" for more info)
 
Can I return a pipe?
 

All smoking pipes sold on our website are non-refundable and non-exchangeable due to sanitary reasons.  We provide complete descriptions, and are happy to answer any and all questions prior to purchase.

We have no way of knowing if a buyer has placed the mouthpiece in their mouth to see how it feels, fits, or looks.  We have to take no risks when it comes to our customers.

Thank you for your understanding.